Deckside Pool Service has been providing high quality affordable commercial pool service since 1981. Currently we have 21 employees. We have the privilege of providing professional services to over 125 Homeowner’s Associations as well as City and County municipalities. Tried and true business practices have been tested and refined over the years, and resulted in a recipe for success; our ingredients are listed below.
EMPLOYEES — NOT SUB-CONTRACTORS: All of our pool and repair technicians are uniformed employees; they are not subcontractors. As a result, the Deckside team is comprised of competent, knowledgeable and reliable team members. Before hire, our employees submit to a thorough background check, a credit check, and driving record check. New hires under-go extensive on-the-job training, and must demonstrate their competence through performance testing. Continuing education programs help our employees grow and identify a career path within the company, resulting in greater employee retention.
TRAINING: The service you receive is only as good as the people who provide the service on a daily basis. Deckside recognizes that our field employees are the most important part of our team and as such we invest an extraordinary amount of time and money in the initial and on-going training of our pool and repair technicians. To provide daily supervision and training, our field operations manager is not only a Certified Pool Operator, but also a Certified Pool Operator Instructor. This is a very distinguished designation that only a few people have achieved in southern California. All of our field staff, pool technicians and repair technicians are CPO certified. Fred Ross is also certified as C-53 contractor, Certified Pool Operator, and Certified Pool Inspector. Our initial one month training program is followed up with continuous ongoing field training, manufacturer and class-room training programs.
INCENTIVE PROGRAM: To provide additional incentive to our field employees to deliver the highest quality service possible, we have designed and implemented monthly and quarterly incentive programs to reward top performance. Our pool technicians are rated and graded using a detailed methodology and ranked according to their overall performance. Each quarter the top performer is awarded the TOP GUN award for the quarter in addition to a cash bonus.
VALUE-PRICING: As one of the largest pool maintenance contractors in Southern California, our buying power allows us to realize excellent cost savings when purchasing chemicals, parts and equipment. This allows us to offer you exceptional pricing on scheduled maintenance and repair services.
TECHNOLOGY: Deckside Pool Service has been recognized in several national publications for our innovative and effective use of mobile technology in the service field. Our president, Fred Ross, has been featured in and also written multiple articles in CONDO MANAGEMENT regarding aquatic issues relating specifically to HOA’s. Our Field Repair Technicians utilize hand-held computers in the field to receive extensive historical and technical information, and are connected to our dispatch center in “real-time.” Our pool technicians utilize company provided cell phones with GPS tracking to accurately monitor their time on your property.
QUALITY CONTROL: Each of our pool service accounts is evaluated monthly by a dedicated route inspector on fifteen specific criteria. Our inspector evaluates each technician’s performance, and they become eligible for awards and bonuses based on their scores. When problems are encountered, however, they are addressed immediately through continued training and remediation.
DECLARATION OF INSURANCE: We carry commercial insurance with these limits: